TERMS & CONDITIONS
Orders and Contract
Your order is accepted and a contract is formed between us once we dispatch the goods to you.
Until the goods are dispatched your order may not be accepted by us.
Purchases will be charged for on the day the goods are ordered.
Cancelling Your Order
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days from the day on which you receive the goods.
Please check exclusions to this under returns exclusions within our returns policy section of the website.
You must inform us of your wish to cancel in writing by email within 14 days beginning on the day you receive your goods.
Please refer to our returns policy and follow instructions on how to return your order to us.
We cannot accept alternative items for returns, please look closely at the items you return to us. If you return or attempt to return an alternative item, you will still be responsible for paying for the original item purchased. We will not return the wrong item to you unless you pre pay for its return.
For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor.
Misuse of this website of any kind is absolutely prohibited and may result in you being blocked from accessing this site in the future, it may also result in any accounts you have with Designer Childrenswear being permanently closed. Misuse of the website is determined by us Designer Childrenswear.
Prices and Product Availability
We endeavour to update our website constantly to make sure all prices, availability and descriptions of products are accurate and free of error. In the unlikely event that an item has incorrect information, we shall inform you as soon as we are made aware of such error.
All prices displayed are Inclusive of VAT
Delivery costs are extra unless stated, please refer to the delivery section of our website for full details.
Articles In Transit
If there is a problem with your package , if it appears to have been tampered with, an item is missing, or you are concerned about its general condition, you must inform us and the courier within 24 hours of receiving your parcel, Please take photos of your parcel and its contents.
We are sorry if you feel you need to make a complaint.
Please get intouch with our Customer Service team and they will ensure your query is dealt with as soon as they can.
Please email us at firstname.lastname@example.org and give as much detail as possible.
If on the rare occasion you receive a faulted item, please inform our customer service team by email at email@example.com within 24 hours of receiving your parcel. Please include as much detail in your email as possible including images of the item in full as well as the fault.
We will then contact the relevant brand, with the information given, they may request to see the physical item. We will then contact you to request that the item is returned to us. We must receive this within 14 days of our request, failure to send the item within this period will result in the matter being closed.
It is at the discretion of the manufacturer to the action which is taken, this may be in the form of repair, refund or replacement. If the manufacturer deem any misuse of the item or find the ite has not been used for its intended purpose the item will be returned to you.
During busy sale periods your order may be delayed, please log into your account, from there you are able to check the status of your order. If you wish to speak to customer service, please quote your order in your email.
Discount Code Terms and Conditions
All discount codes exclude Moncler, Canada Goose and Stone Island.
Discount is valid on full priced items only.
Discount cannot be used in conjunction with any other offer.
Discount cannot be used on delivery charges and gift vouchers.
Designer Childrenswear reserves the right to terminate the Discount without notice.
Misuse of the code will result in your order being cancelled and money refunded to you via your original payment method (misuse is determined by us Designer Childrenswear)
Discount code can be used a maximum of once per user and for a maximum quantity of 1 product of the same style.
Some further brand exclusions may apply.
Designer Childrenswear reserves the right to include and exclude any brands and items without prior notice.