Buying from Designer Childrenswear is safe and easy with both Pay Now and Pay Later options. Pay Later is a new payment method which Designer Childrenswear is pleased to offer in partnership with Klarna for customers with a billing and delivery address registered in the UK.

With Klarna, you can pay 14 days after you order! Simply select Pay Later at the checkout.

  • Klarna gives you 14 days to pay, no fees or interest if you pay within 14 days
  • No account sign-up required
  • You must be over 18 or over. Subject to financial circumstances
  • No credit card application
  • Receive your goods first, pay later
  • Klarna will contact you with payment instructions

What is Klarna?

Klarna was founded in 2005 in Stockholm, Sweden with the aim of making it easier for people to shop online. Klarna is now one of Europe’s largest banks and is providing payment solutions for 60 million consumers across 89,000 merchants in 14 countries. Klarna offers direct payments, pay after delivery option

I have been asked to go to Klarna's site is this correct?

If you have chosen to Pay After Delivery with a 14 day grace period, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply.

How does Klarna pay after delivery work?

After Designer Childrenswear has sent your order, you will receive an email with payment instructions, telling you when you need to pay by, it’s typically 14 days after the order is shipped.

If I am eligible for pay after delivery within 14 days, does a credit search take place against me?

No, neither Designer Childrenswear or Klarna run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.

What details are needed when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

I have been asked to go to Klarna's site. Why is this?

If you have chosen to Pay After Delivery with a 14 day grace period, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply.

What are my payment options with Klarna?

You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit or credit card. 

Is my payment information safe?

Klarna processes payment information securely. No card details are transferred to or held by Designer Childrenswear. All transactions take place via connections secured with the latest industry standard security protocols.

How is my statement sent?

If you have chosen to Pay later, we’ll send you an email explaining how and when to pay.

Have you received my payment?

If you pay by card, Designer Childrenswear will confirm your order right away. If paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com

What should I do if I want to cancel my order?

Please contact us as soon as possible.

With Pay After Delivery, what should I do if I want to return part or all of my order?

If you are close to your Pay After Delivery payment due date, you should also contact Klarna’s Customer Service who will make any necessary adjustments to the statement and provide further help if needed. 

What happens to my invoice, when I've returned the goods?

Once the store has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your invoice will be closed.

Why can I not pay with the pay after delivery option?

Although Pay After Delivery is widely promoted it is not always universally available. The Pay After Delivery method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the e-store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

If you have any issues, please do not hesitant to contact our customer service team, or Klarna directly.

My application hasn't been accepted?

Unfortunately, Klarna is a third party payment service and Designer Childrenswear has no control over the decisions made by the service. If you aren’t accepted by Klarna then please contact them directly.

How can I contact Klarna?

If you have any questions about your credit card payment or invoice, you can contact Klarna through www.Klarna.co.uk/personal

Visit Customer Service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.

 

 

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