Due to very high volumes of orders during our sale period we may experience slightly longer dispatch times, we apologise if your order is delayed but we are working to keep any delay to a minimum.
This also applies to our pick up in store option as we may not have the item ready within our normal 24 hour period.
U K D E L I V E R Y
|Free||0.00||3-5 Working Days *estimated after dispatch||Orders over £100.00|
|Standard||£3.95||1-3 Working Days *estimated after dispatch||1st Class Signed For|
Next Working Day* (Mon-Thur) Order before 2pm
Next Day (Guaranteed) Order before 2pm
|Saturday Special Delivery|
Delivery times Monday-Friday excluding Bank Holidays.
* Next day delivery Monday-Thursday (next day orders must be placed before before 2pm)
* Saturday Delivery, (charges as above) has to be ordered by 2pm on Friday to be guaranteed for Saturday Delivery.
All packages require a signature on arrival.
No parcels will be left without obtaining a signature as proof of delivery .
A tracking number will be emailed to you on dispatch
Upon placing your order you will receive a confirmation email, you will also receive an email when your order is dispatched this email will contain the name of the Courier and you?re Tracking Number.
If for any reason you do not receive any correspondence please contact us to confirm your order has been successful;
Email: firstname.lastname@example.org or email@example.com
Tel: +44 (0)191 5102736
Pick Up Instore
We offer a pickup in store option, this can be selected on the delivery section of the checkout process. Generally pickup in store orders will be ready within 24 hours (Mon-Fri), but during busy times such as sale periods this will be extended to 72 hours.
What do I need to bring to pickup my order?
To collect your items from the store you are required to bring the order confirmation number found on your order confirmation. Without this number our staff will be unable to release your order, and will hold the items until your able to prove your identity, by supplying us with the correct order confirmation number.
Orders can normally be collected within 24 hours, but during busy trading periods such as first days of sale this collection time could be extended to 48 hours, (excluding weekends and Bank Holidays).
Please ring the store to confirm you parcel is ready, Tel 0191 5102736.
I N T E R N A T I O N A L D E L I V E R Y
International delivery prices are calculated automatically by the website and are based on the weight of the items in your order and where in the world the items are to be dispatched to. Delivery times can vary to each country from 2-3 working days to 10 working days from dispatch .please contact us for further information .
European delivery starts from £9.99 and Worldwide delivery starts from £15.00 (based on a total weight of 2kg, if a package exceeds the maximum weight we may contact you for extra postage costs, depending on the destination of the package).
We deliver to any country, if for any reason you are unable to select your country on our checkout system, then please contact us and we will resolve this quickly for you.
If a parcel has to be returned to us because the customer
1. Has not collected the item.
2. Is not available when delivery is made.
3. Gives wrong delivery and or contact details.
Then any extra postage related costs that we incur to retrieve the parcel will be payable by the customer.
All parcels are sent securely and insured both to the UK and Internationally.